Get started with Avalon Health

What brings you to Avalon?

Avalon Health asks one question first, because a hospital, a solo doctor, a pharmacy and a patient all need different things. Pick the description that fits and the rest of the questions change to match.

• I run or manage a practice or clinic — Owner, practice manager or administrator
• I am a doctor or specialist — Seeing patients day to day
• I am from a hospital — Group, private hospital or mission hospital
• I run a laboratory or pharmacy — Lab, radiology centre or dispensary
• I am a patient — Looking for care or for my own records
• I work for a medical aid or insurer — Funder, scheme or administrator
• Something else — Partner, supplier, government or press

If you run or work in a practice, hospital, laboratory or pharmacy

These are the audiences that go down the provider route:

• I run or manage a practice or clinic
• I am a doctor or specialist
• I am from a hospital
• I run a laboratory or pharmacy

You are asked about your size, your sites, what you use for patient records today, what you most need Avalon to do, and when you are looking to move. It closes on a demo. We walk you through the platform using scenarios relevant to your specialty and practice size.

How many practitioners work with you?

Avalon scales from solo practitioners to multi-site hospital networks.

• Just me
• 2 to 5 practitioners
• 6 to 20 practitioners
• More than 20 practitioners

How many sites do you run?

Branches, rooms and satellite sites each get their own setup.

• One site
• 2 to 3 sites
• 4 or more sites

What are you using for patient records today?

It tells us what a move would actually involve for you.

• Paper files
• Spreadsheets and documents
• Another system
• Nothing formal yet

What do you most need Avalon to do?

Pick as many as apply. This is what your demo gets built around.

• Patient records
• Appointments and reminders
• Billing and medical aid claims
• AI dictation and notes
• Labs and results
• Telehealth

When are you looking to move?

An honest answer here just means we pitch the conversation right.

• We need this now
• This quarter
• Just exploring

Most practices are fully operational within 2 to 4 weeks, covering setup, data migration from legacy systems, staff training and go-live support.

You can also book a time directly at https://calendly.com/avalonhealth/30min.

What a demo covers

Your demo is built around whichever of these you say you need.

Provider Clinical Workspace

AI-assisted charting, seamless order entry, and a unified patient view.

Appointments and WhatsApp reminders

Send appointment reminders, lab result notifications, and follow-up messages to patients via WhatsApp, with full audit logging.

Billing and medical aid claims

Electronic claims submission and real-time eligibility verification. The system generates compliant claim files and tracks submission status through to payment.

AI clinical dictation

Converts speech to structured clinical notes in real time with specialty-aware medical vocabulary.

Results Inbox with AI parsing

An AI-powered inbox that receives, parses, and prioritises lab results, radiology reports, and referral letters, and flags items requiring urgent attention.

Video consultations

Integrated video consultations run directly from the patient record. Sessions are logged, and clinical notes can be dictated during or after the call.

True of the platform whichever route you take

Works when the line does not

Patient lookup, note-taking and prescribing continue without connectivity. Data syncs when you reconnect.

Built for protected health information

Enterprise-grade encryption and compliance standards built into the core infrastructure, and a POTRAZ-licensed data controller in Zimbabwe.

Your paper comes with you

A built-in scanner digitises paper records, referral letters and insurance documents with AI-powered OCR and auto-categorisation.

If you are a patient

Patients are not pitched the practice platform. You are asked what you were looking for, whether that is finding a doctor, booking an appointment, seeing your records or results, or a video consultation, and then pointed at the place that handles it.

The Avalon patient portal

Access your records, schedule appointments, and connect with your care team. Open it at https://patient.avalonhealth.cloud.

If you are a medical aid, an insurer, or something else entirely

One open question about what you need, plus your contact details, and it goes to the person who can answer it rather than a general inbox.